A Quick Guide on How to Contact FASTA


woman looking down at mobile phone to contact fasta loan

Need to get in touch with FASTA? With an easy to use and simple self-service platform, contacting  FASTA could not get any easier. In this blog post, we share the two ways that you can use to contact FASTA. 

Contact FASTA Online

To contact FASTA, all you need to do is: :

  1. Go to www.fasta.co.za.
  2. Click on ‘Support’ at the top-right corner of your screen (on desktop) or in the drop-down menu (on mobile). 
  3. Complete your Support ticket and click ‘Submit’
  4. Receive a response within 4 business hours

NOTE: if you log into your FASTA profile to contact FASTA, you will receive a more timely response. 

infographic on how to contact fasta loan on the customer support portal

TIP: Read our Quick Guide to Your FASTA Login Profile for more information on how to easily manage your FASTA loan account.

Contact FASTA via WhatsApp

  1. Go to www.fasta.co.za
  2. Scroll down to the bottom of the homepage
  3. Click the “Chat on WhatsApp” button
  4. Receive an immediate response.
infographic on how to contact fasta loan on whatsapp

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About FASTA

FASTA is one of South Africa's fastest online lenders, giving people access to cash through a fully digital experience. Beyond short term loans, FASTA offers a growing range of financial services and value-added products, both directly and through partnerships with leading retailers and online merchants across South Africa.

This article is for general information purposes and does not constitute financial or legal advice. All loan applications are subject to affordability assessments and approval. FASTA is a registered credit provider with the National Credit Regulator, NCRCP10591.

Author: FASTA Team


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